Important:
If you are looking for medical help please visit 111.nhs.uk
Tools
111 Online DOS profiling guide
Updated: 01/08/2024
Version: 2
Guide on how to set up DOS to support 111 online
Open 111 online DOS profiling guide
111 online ITK_Testing_Guide
Updated: 02/02/2023
Version: 1.1
111 online ITK Testing Prerequisites
Download 111 online ITK Testing Prerequisites guide
Service changes template
Updated: 07/02/23
Version: 1.5
To add new services, change providers, or retire services, please, complete this template and send it to NHS Digital to arrange connection tests.
This should be submitted 28 working days before any planned changes.
Download service changes template
DoS direct linking tool
Updated: 12/08/24
Version: 32
This tool provides an easy mechanism to return and test the results for all disposition on the 111 online product.
Download DoS direct linking tool
DoS Direct Linking Tool - A users guide V1.0
Updated: 09/05/23
Version: 1
This document aims to serve as a reference guide to stand alongside the DoS Direct Linking Tool (DDLT). It aims to provide further context and instructions for use of the tool in an easy-to-read format.
Download the DDLT users guide
Troubleshooting for DoS leads
Updated: 03/11/2022
Version: 5.1
Flowcharts to help DoS leads identify problems with DoS services not returning as expected online
Download troubleshooting for DoS leads
111 online outcome estimator
Updated: 04/01/2024
Version: 4.0
Use this spreadsheet to estimate the potential distribution of 111 online dispositions and volumes of 111 online cases sent (by ITK) to clinical services in your area, including low-acuity ambulance and ED cases eligible for validation by a clinician.
Outcome distributions in version 4.0 is based on activity in January, February, March 2023. Uptake levels have also been updated to reflect growing use of the online channel.
Download 111 online outcome estimator