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UEC Digital Services

Information about the services supported by the Urgent and Emergency Care Digital Services Team.

Important:

If you are looking for medical help please visit 111.nhs.uk

111 online Show and tells

11th January 2022

  • Where's my callback. Iteration of the content following UR.
  • Media in 111 online. Clinical approval and go live.
  • Mod 0 redesign. Miro walkthrough.
  • Data - December KPIs and Xmas period trends
  • Implementation - raising issues
  • Implementation - 111 online DoS returns
View on YouTube

14th December 2021

  • Webchat prototype
  • Webchat research
  • Clinical callback review
  • Pathways release 29
View on YouTube

30th November 2021

  • CPSC (Community Pharmacy Consultation Service)
  • Changes to page titles
  • Updates to on page feedback
  • Search engine indexing
  • Recognising specified closing times (bug)
View on YouTube

21st November 2021

  • DoS service review. Identifying and improving DoS returns
  • Trumping dispositions. Overriding the returned service out of hours to improve the user journey
  • Where's my callback? Design work to show how we propose to inform users of the progress of their callback.
  • nhsuk front end transition. Follow up to the previous demos on this now that the change is live.
  • Secret management. Migrating our secrets to Azure Key Vault.
View on YouTube

2nd November 2021

  • Guided entry updates
  • Service user research
  • Making ITK error reasons easier to access
  • UPRN address data for ITK referrals
  • Data: Abdomen pain pathway insights
View on YouTube