Important:
If you are looking for medical help please visit 111.nhs.uk
111 online Show and tells
8th March 2022
- Reducing COVID-19 mitigation measures. Changing our content based on the new government guidance
- Webchat user research. Understanding users’ preferences for phone calls V webchat and their expectations of how webchat would work
- Akamai Adaptive Security Engine upgrade
- MS Cloud Defender update
- MESH (message exchange for social care and health) transfers iteration
22nd February 2022
- User insight analysis redesign
- Implementation - Validation update
- Implementation - DoS services returned report
8th February 2022
- Chest pain user research
- Where's my callback (design)
- Where's my callback (user research)
- Emergency prescription redesign
- Implementation - new go-lives
- Data - KPI update
- Data - DOS report walkthrough
25th January 2022
- Covid-19 treatment. Our design offerings for the antibody and antiviral treatments.
- Data portal refresh. How we iterated and improved the portal.
- Finding the right topic. The first steps to improving how users find the right pathway.
- Pathways ETL (extract transform load process) updates. Improving how we import pathways days into the 111 online backend.
- Implementation - Testing callback services
- Implementation - DoS profiling guidance. A reference guide for DoS teams.
11th January 2022
- Where's my callback. Iteration of the content following UR.
- Media in 111 online. Clinical approval and go live.
- Mod 0 redesign. Miro walkthrough.
- Data - December KPIs and Xmas period trends
- Implementation - raising issues
- Implementation - 111 online DoS returns